Please find the answers to frequently asked questions below – if you can’t find the answer you are looking for then simply drop an email to one of our Customer Services team and they will be happy to help!

Send your email to – We will answer all emails within 48 hours however we are usually much quicker than this!

Delivery and Postage

Delivery charge will be applied to your basket at checkout.

Christmas delivery dates

The last dates for delivery before Christmas are:
Saturday 19th December 2nd Class and Royal Mail signed for
Monday 21 December 1st Class and Royal Mail signed for

If you have any queries with regards to postage and deliveries, please send an email to the following address – and one of our team will help with your query.


We hope you are delighted with your purchase from Belfast Telegraph Studio. However if for any reason you need to return an item, please email with details of your order number and the reason for return.

We will issue a refund or an exchange on all products returned within 14 days. Any items returned must be unused and in a saleable condition.

Returns should be sent to:
PO Box 2100

We would advise that you obtain a proof of postage.

Company information

Independent News and Media (Northern Ireland) Limited is a company in the Independent News & Media Limited registered under company number 1908967, whose registered office is at  39 Welbeck Street, London, W8 5HF. VAT number GB 248 1845 43.